Professional Heat Pump Service in Canada – 100% Satisfaction Guarantee*

Frequently asked questions

• How does a heat pump work?

  Heat pumps work by transferring heat in or out of the building rather than creating it. The flow of heat can be reversed, allowing heat pumps to provide both heating and cooling.

• How often should a heat pump be serviced?

  Homeowners should have their heat pump system serviced at least once a year. This will help prolong the system’s life span and help to reduce repair and utility costs.

• Is a maintenance plan worth it?

  Preventive heat pump maintenance is key to helping your HVAC system last as long as possible.

• How can I bring my heating and cooling costs down?

  Keeping your systems maintained will help bring costs down. Check our helpful in-depth information about keeping your systems healthy. This will tell you about proper maintenance and why it’s important.

• Do you provide emergency service?

  Yes. Our Experts are just a short ways away, whether you’re in need of a heat pump repair or replacement on a weekend day or in the middle of the night. Give us a call at 866-397-3787 for prompt service.

• What is a Diagnostic Fee?

  A diagnostic fee, also known as a service call fee, is a standard charge levied by HVAC companies once someone is dispatched to your home to diagnose the issue plaguing your heating or cooling system. A diagnostic fee covers the technician’s time, expertise and travel expenses associated with assessing the problem. It’s essentially a service fee for the technician’s professional assessment to pinpoint what went wrong.

  Think of it like a doctor’s appointment. They need to examine you to help figure out what’s wrong before recommending treatment. Similarly, your HVAC professional needs to diagnose your HVAC equipment to determine the repair or maintenance course of action.